|
FREQUENTLY ASKED QUESTIONS (STOCKS)
How do I get the data into my charting program?
A program like MetaStock ™ does not require you to "import" data. To open a file
with MetaStock™, just guide it to the folder that contains the data you wish to
view. Depending on which version of MetaStock™ you have, the File/Open
process will look slightly different, but the principle is always the same: a
dialogue box will appear, allowing you to navigate your way through your
computer's folder structure to the data folder you're after. In the case of TXL
Data, the path to follow for ASX data is C:\Trading Data\Stocks\Asx\.
MetaStock™ remembers the path you followed last and will offer it to you the
next time around. This offering of a certain folder is what tricks many users
into thinking that some data files are "in" MetaStock™ while others aren't.
Where do I find the data on my hard disk?
During installation, you had the opportunity to nominate a path for your data.
By default, all exchanges data is located under the path C:\Trading
Data\Stocks). Underneath this level are the individual exchanges that you
subscribe to (eg. ASX, SGX, US etc.). World Indices data is located at
C:\Trading Data\Stocks\World Indices.
ASX data is located in sub-folders under the main C:\Trading Data\Stocks\Asx\
folder.
The sub-folders are:
\Asx\Custom Folders
\Asx\equities
\Asx\etos
\Asx\Indicators
\Asx\interest bearing
\Asx\warrants
My version of Advanced GET doesn't seem able to read your
data.
While we don't provide support for third-party programs, we understand this
particular issue has been resolved. Please visit the Advanced GET website and
download the latest patch which should upgrade you to Version 7.6 Build 148.
I use Quicken Share Analyser. Can it read your data?
No. Quicken Share Analyser can only update a MetaStock format database - it
cannot use a MetaStock format database. Unfortunately the developers of this
software package have locked you into their proprietary updating service. This
answer applies to v1.0, v1.1 and v2.1 of Quicken Share Analyser. Hopefully the
software will be updated some day in the future to give you the choice of your
data vendor.
I have tried updating for the first time and I can't seem
to get through.
Please check your internet connection settings in the Configuration window.
The default connection option for TXL Data is to use your settings from Internet
Explorer. This option is o.k. even if you use Netscape or another browser to
access the Internet, as long as Internet Explorer is actually installed on your
computer. If Internet Explorer is not installed, select Direct Connection.
If you are using a proxy server on a LAN, please configure the proxy settings
accordingly. Otherwise, try the Direct Connection option.
My PC is running Windows 95. Will this work with TXL Data?
We recommend you run Windows 98 and above, due to the ability to easily perform
"Windows Updates" which provide needed fixes and updates from Microsoft.
However, if you must run Windows 95, we will need to install an updated Internet
Explorer. Other users have commented that upgrading to Internet Explorer 5.5
Service Pack 2 fixes the problem.
I can browse the web and get email but can't connect to
your server.
We employ a number of geographically dispersed servers in case one of them is
unavailable. Next to the "Update" button in the update page, select the
alternate server.
My end-of-day updates seem to be taking a long time to
distribute. What might be slowing the process down?
We have found that having real-time virus scanning enabled can slow the speed of
a data distribution quite significantly. If your anti-virus program allows you
to exclude nominated folders or path extensions, exclude C:\Trading Data\Stocks\
or *.dat extensions for greater distribution speed. If you choose to shut down
real-time scanning for a TXL Data update, don't forget to enable scanning again
after the distribution is completed.
Can I move my TXL Data folders to a different location
on my computer?
Yes - but you must inform the program of the new location. This is done in the
Configuration window.
"Data Folder" shows the path to the main folder that contains your data
sub-folders. If you wish to move these sub-folders from C:\Trading Data\Stocks\Asx\
to, for instance, D:\Shares, enter the path D:\Shares.
In the Configuration window, why am I allowed to check or
uncheck different securities for intra-day and end-of-day? Isn't this controlled
by my subscription?
Yes it is. You can't check a security type and expect it to update if you aren't
subscribed to it! But this feature allows users who are subscribed to
intra-day snapshots to control what they receive with each download. For
instance, you may wish to update ETOs only at the end of the day. Unchecking
ETOs for intra-day will then significantly increase the speed of your snapshot
updates.
I have just recovered from losing my hard drive and my
installation CD is quite out of date. What do I do?
Re-install everything from the CD and re-enter your username/password into the
program's Configuration Tab. Then upgrade the program, either automatically
(through Maintenance Tab/Upgrade Check) or manually (from the
Downloads
section on this site). Then restore the last back-up you made of your database,
overwriting the out-of-date database just installed from the CD. Finally, do an
update to bring your freshly restored database up to date.
But I haven't been backing up my data!
We retain about 9 months worth of historical updates on our servers. You can set
the program to update but be aware this may take considerable time if your data
is several months old.
or
you can download a copy of the historical data from the
Downloads section
or
contact us
for a new historical data CD to be sent to you.
I backed up my entire TXL Data folder to a CD. Having now
restored from the CD, the program doesn't seem to work.
Writing files to a CD can cause their attributes to be set to "Read Only". When
the files are copied back, they remain in this unusable state. Fortunately, it
is relatively easy to re-set the attributes back to "Archive".
1. Click the Windows "Start" button.
2. Click "Run" (the Run dialogue box will open).
3. Type the following into the "Open" edit box:
attrib /s -R c:\trading data\*.*
If your TXL Data is located on a different drive or path, enter that path instead.
MetaStock™ is a registered trademark of Equis International, Inc.
|
